Cancellation Policy

1. Cancelling a plan

You can cancel a paid plan at any time from Billing in your dashboard. Cancelling stops the next renewal; you keep your paid features until the end of the period you have already paid for.

2. Before renewal

We email you before each renewal with the amount and date. Cancel before the renewal date to avoid being charged for the next period.

3. After the period ends

• Your profile moves to the Free plan and your QR code keeps working.
• Content that needs a paid plan, such as the vault, invoices, extra templates and team members, is hidden but kept for 90 days.
• If you upgrade again within 90 days, it comes back as it was.
• After 90 days we may delete paid-only content, after reminding you by email.

4. Closing your account

Closing your account is different from cancelling a plan. It removes your profiles and data as described in the Data Deletion policy. Download anything you want to keep first.

5. Cancellation by us

We may cancel a plan for serious or repeated breaches of the Terms & Conditions or Acceptable Use Policy. Where we cancel without your fault, we refund the unused part of the period.