1. Free plan
The Free plan costs nothing, so no refund applies.
2. New subscriptions
If you are not happy with a new paid plan, you can ask for a full refund within 7 days of your first payment for that plan. This applies once per account per plan.
3. Renewals
Renewal payments are not refunded once the new period has started, except where required by law or where we have charged you in error. You can avoid a renewal by cancelling before the renewal date, as explained in the Cancellation Policy.
4. Downgrades
When you move to a lower plan, the change takes effect at the end of the period you have paid for. We do not refund the difference for the current period.
5. Add-ons and printed products
Digital add-ons follow the same rules as plans. Printed QR cards and other physical products are made to order and can be refunded or replaced only if they arrive damaged or with a printing error we made. Report this within 7 days of delivery with a photo.
6. Charged in error
If you were charged twice or charged after cancelling, write to us and we will refund the incorrect charge in full.
7. How refunds are paid
Approved refunds go back to the original payment method within 7 to 10 working days of approval. The time for the money to reach your account depends on your bank or payment provider.
8. How to ask
Email support@a2zqrcard.com from your account email with your invoice number and the reason. We will reply within 3 working days.
Contact
Questions about this page: support@a2zqrcard.com. Grievance Officer: [Grievance Officer name], [grievance email], [Registered office address].